Shipping Policy

‌Effective Date: September 14, 2026‌

This official shipping policy applies to all orders placed on www.birokop.com, the curated stationery and workspace essentials e-commerce platform operated by BIROKOP d.o.o. We design this policy to deliver complete transparency for every customer who purchases our premium pens, sturdy desk organizers, practical file folders, pen holders, desk mats, and other carefully selected workspace goods, ensuring you have clear, reliable visibility into the full process of your order from the moment you complete checkout to the moment your products safely arrive at your door.

1. Order Processing Timelines

Once you successfully complete your checkout on our platform and your payment is fully verified, our dedicated fulfillment team will begin processing your order within 24 business hours, excluding public holidays and weekends. All items in stock, including our full range of latest arrivals of premium stationery, mesh pen holders, stackable desktop storage boxes, and floral print file folders, will be carefully inspected for quality, securely packaged with protective padding to prevent scratches or damage during transit, and prepared for handoff to our trusted courier partners. If any item in your order is temporarily out of stock, our customer support team will contact you promptly via cakie@birokop.com to notify you of the delay, confirm your preference to wait for restock or modify your order, and keep you updated on all subsequent progress. You can also reach out to our support team via phone at +386 5 630 1660 for any order processing queries at any time.

2. Shipping Coverage and Delivery Timeframes

We currently offer standard shipping coverage to all regions within Slovenia, as well as most countries across the European Economic Area (EEA). Our standard estimated delivery timelines are as follows:

• ‌Domestic Orders within Slovenia‌: Orders will be handed over to our courier within 24 business hours after processing, and are expected to arrive at your designated address within 1 to 3 business days.
• ‌EEA Cross-border Orders‌: Shipments dispatched to other EEA member states will normally be delivered to your location within 3 to 7 business days, depending on the specific destination region and local courier operational speed.

Please note that these timelines are non-binding estimated durations, unforeseen circumstances such as extreme weather events, local public holiday arrangements, or temporary courier operational delays may occasionally cause small extensions to the expected delivery window. We will send you a real-time tracking link via registered email as soon as your order is dispatched, so you can monitor the exact location and status of your parcel at any time.

3. Shipping Fees

For all domestic orders within Slovenia with a total value of 40 € or above, we offer completely free standard shipping. For domestic orders under 40 €, a flat rate shipping fee of 3.90 € will be automatically added to your checkout total. For cross-border orders delivered to other EEA regions, shipping fees are calculated dynamically based on the total weight of your order and the exact destination country, with the exact final fee clearly displayed to you before you confirm your payment at checkout. We do not hide any undisclosed extra shipping costs, customs fees, or handling charges for all shipments delivered within the EEA, all required regulatory fees are fully included in the displayed order total you see before completing purchase.

4. Delivery Rules and Customer Responsibilities

When our courier attempts to deliver your parcel to your provided shipping address, we strongly recommend that you or a designated authorized recipient be present to sign for the package. If no one is available to receive the delivery on the first attempt, the courier will leave a notification card at your address, and you can arrange a re-delivery time or pick up your parcel at the nearest local courier service point as instructed on the notification.
It is your responsibility to ensure that the full, accurate shipping address, valid contact telephone number, and accessible recipient information you provide during checkout are complete and correct. BIROKOP d.o.o. will not be liable for re-delivery fees or lost parcels caused by incorrect, incomplete address information you submitted during the order process. If you need to adjust your shipping address after placing the order, you must contact our support team for modification before our team dispatches your parcel.

5. Damaged or Lost Parcel Handling

If you notice that the outer packaging of your delivered parcel has obvious severe damage upon arrival, please sign for the package after noting the damage on the courier receipt, and contact our support team within 48 hours of delivery with photos of the damaged packaging and any potential damaged products inside. We will work with the courier to process your claim immediately, and arrange a free replacement or follow-up solution that meets your requirements as soon as the situation is confirmed.
If your tracked parcel shows status as lost by our courier partner, please notify our team with your order number, and we will launch a full investigation with our logistics provider. Once the parcel loss is officially confirmed, we will offer you the option of a full refund or a free re-shipment of your ordered items, with no extra charges applied.

Our registered office for any shipping related inquiries or formal correspondence is located at Ulica 15. maja 16, 6000 Koper – Capodistria, Slovenia. If you have any questions about our shipping policy, you are always welcome to contact us for support.