Refund and Returns Policy

‌Effective Date: September 14, 2026‌

This returns and refund policy applies to all product purchases made on www.birokop.com, the official e-commerce platform operated by BIROKOP d.o.o., your trusted destination for premium curated stationery, sturdy desk organizers, practical file folders, thoughtful small desk tools, and a full range of workspace essentials designed to bring neat, inspiring order to your daily work and study spaces. All terms outlined here are crafted to be fair, transparent, and easy to follow for every customer, while clearly upholding our core rule that ‌no full or partial sole refunds are permitted for any order that has been successfully delivered to the specified shipping address, or marked as delivered by our official logistics partners, without the purchased items being physically returned to our registered warehouse for inspection first‌.

1. Eligibility for Returns and Subsequent Refunds

To qualify for our official return process that can lead to a valid refund, your purchased items must meet all of the following criteria within 30 calendar days from the exact date you receive your order:

• The product must be in its original, resellable condition, with no signs of heavy use, permanent damage, stains, scratches from improper handling, or alterations made after delivery. All original packaging, including product tags, protective wraps, and included accessories that came with items like our pen holders, desk mats, file folders, and desktop storage boxes, must be kept intact and included with your return shipment.
• You must submit a formal return request before sending any items back to our team. You can initiate this request by contacting us via our official channels, sharing your order number, the specific product you wish to return, and clear photos showing the condition of the item to help us process your application quickly.
• ‌Strict No Sole Refund Rule‌: Under no circumstances will we issue a full or partial refund for any order without the corresponding purchased goods being returned to our registered office address for full quality inspection. We do not approve any requests that ask for monetary compensation without returning the physical product, including but not limited to claims of minor dissatisfaction, unexpected personal preference changes, or requests for partial discounts without returning the items in question. Once we receive and confirm that your returned items meet all our eligibility requirements, we will proceed to process your corresponding refund after the successful return inspection.

2. Our Contact and Return Logistics Details

To submit your return request or clarify any details of this policy, you may reach our support team at any time using the official contact information below:

• Data Controller: BIROKOP d.o.o.
• Official Website: www.birokop.com
• Contact Email: cakie@birokop.com
• Registered Office and Return Delivery Address: Ulica 15. maja 16, 6000 Koper – Capodistria, Slovenia
• Contact Telephone: +386 5 630 1660

Customers are responsible for covering the cost of the return shipping fee, unless the returned item is confirmed by our inspection team to have a manufacturing defect, or was incorrectly shipped by our fulfillment team. We strongly recommend using a tracked, insured courier service to send your return parcel, as we cannot take responsibility for items lost or damaged in transit before they arrive at our registered return address.

3. Refund Processing and Exceptions

After our team receives and inspects your returned items and confirms they fully meet all our return eligibility standards, we will initiate your refund process within 7 business days. The refund amount will be transferred back to the original payment method you used to place your order, and the funds will typically appear in your account within 3 to 10 additional business days, depending on the processing speed of your payment service provider.

The following scenarios do not qualify for return or refund processing:

• Customized products, including our Customizable Desk Mat with Print Your Own Design, that are produced strictly according to your personal specifications.
• Items that are clearly damaged due to misuse, accidental drops, improper cleaning, or long-term heavy wear after you take delivery of the product.
• Any request for a refund that is submitted more than 30 calendar days after the delivery date of your order.
• All requests for sole refunds without physical return of the purchased products, which will be rejected immediately per our core policy rules.

We reserve the right to update this policy occasionally to align with our operational needs and applicable local regulations. Any updates will be posted on the Refund and Returns Policy page of www.birokop.com, with a clearly marked new effective date. If you have any questions about this policy, please do not hesitate to contact our support team for assistance.