Terms of Service

‌Effective Date: September 14, 2026‌

Welcome to the official e-commerce platform of BIROKOP d.o.o., accessible at www.birokop.com. These Terms of Service set out the legally binding rules, rights, and mutual obligations that govern your access to our website, browsing of our full catalog of premium stationery and workspace essentials, submission of orders, and all interactions with our brand as a customer, visitor, or registered user. By accessing, browsing, or making a purchase on our platform, you confirm that you have read, understood, and agreed to be bound by all the provisions laid out in this document. If you do not agree with any part of these Terms of Service, you may not use our website or complete any transactions for products available through our store.

1. Platform Operator Identity

This e-commerce website is operated and managed by BIROKOP d.o.o., a duly registered office supplies and stationery retailer based in Slovenia. You may contact our team for any queries related to these Terms of Service, order issues, or platform operational matters using the following official contact details:

Official Website: www.birokop.com
Contact Email: cakie@birokop.com
Registered Physical Address: Ulica 15. maja 16, 6000 Koper – Capodistria, Slovenia
Contact Telephone Number: +386 5 630 1660

Our business was built for everyone who loves neat, inspiring work and study spaces. We carefully curate smooth-writing pens, sturdy desk organizers, practical file folders and thoughtful little daily tools, skipping the overpriced gimmicks that offer no real value to end users. These Terms of Service are designed to protect both our customers and our business, ensuring every transaction on www.birokop.com is conducted fairly, transparently, and in alignment with local and European consumer protection regulations.

2. Eligibility to Use the Platform

To create a user account on our website, place an order, or enter into a legally binding purchase contract with BIROKOP d.o.o., you must meet the following minimum eligibility requirements:

You are at least 16 years of age, or have reached the age of majority in your country of residence to form a binding legal contract.
You have the full legal authority to enter into these Terms of Service, and you do so on your own behalf, or on behalf of a legal entity that you are duly authorized to represent.
Your use of our website does not violate any applicable local, national, or European laws that apply to your region of residence.
You will not use our platform for any fraudulent, unauthorized, or malicious purpose, including reselling our products in unapproved commercial channels, or creating fake user accounts to exploit promotional discounts.

By accessing our website, you confirm that you meet all the above eligibility criteria. BIROKOP d.o.o. reserves the right to refuse access to any user, cancel pending orders, or permanently suspend user accounts if we reasonably determine that a user violates these eligibility requirements.

3. User Account Registration and Security

Certain features of our www.birokop.com platform, including wishlist creation, saved order history, and one-click checkout, require users to register for a personal user account. When you create an account, you agree to provide accurate, complete, and up-to-date personal information, and you take full responsibility for updating this information promptly if any of your details change in the future.

You are solely responsible for maintaining the confidentiality of your account password, and for all activities, actions, and orders that are conducted under your registered account. If you detect any unauthorized use of your account, or any other security breach that may affect the safety of your account, you must notify our team immediately via cakie@birokop.com. BIROKOP d.o.o. cannot be held liable for any financial loss, order disputes, or data damages arising from your failure to protect your account credentials.

We reserve the right to disable or terminate your user account at our sole discretion, if we detect account activity that violates these Terms of Service, infringes on the rights of other users, or poses a security risk to the normal operation of our e-commerce platform.

4. Product Information, Pricing, and Availability

All product listings displayed on www.birokop.com, including our full range of pen holders, desktop storage boxes, file folders, desk mats, and all our latest arrivals of premium stationery, are described with as much accuracy as possible. We make every reasonable effort to ensure that product images, specifications, dimensions, material descriptions, and feature details match the physical products we stock in our warehouse. However, minor variations in color rendering caused by different monitor display settings, or very small manual measurement discrepancies for handcrafted items, do not count as product defects.

All product prices displayed on our website are quoted in Euros, and all prices include applicable value-added tax (VAT) required under Slovenian law, unless explicitly stated otherwise. We reserve the right to adjust product prices at any time, to reflect changes in raw material costs, logistics expenses, or inventory levels. The price that will be applied to your order is the exact price displayed on the product page at the moment you complete your checkout process.

Product availability is updated in real time on our platform, but unexpected inventory errors may occasionally occur. If the product you ordered is unexpectedly out of stock after you complete your purchase, our support team will contact you within 2 business days to inform you of the situation, and offer you the options to wait for restock, exchange the item for an alternative product of equivalent value, or receive a full refund of the corresponding product payment.

5. Order Placement and Contract Formation

When you add products to your shopping cart, fill in your shipping and contact details, and submit your order by completing the payment process, you are submitting a formal binding offer to BIROKOP d.o.o. to purchase the listed products at the corresponding stated price. Our acceptance of this offer, and the official formation of a sales contract between you and BIROKOP d.o.o., will only take effect after we send you a formal order confirmation email to your registered email address, confirming that your payment has been verified, and that your order has been successfully entered into our fulfillment system.

We reserve the right to reject or cancel any submitted order for legitimate reasons, including but not limited to cases where the product you ordered is no longer in stock, there are obvious pricing errors on the product listing page, your order is flagged as potentially fraudulent by our security system, or you have previously violated these Terms of Service in your prior interactions with our platform. If we cancel your order after your payment has already been processed, we will issue a full refund of the corresponding sum back to your original payment method within 7 business days.

You confirm that all information you provide during the order placement process, including your full name, shipping address, contact telephone number, and payment details, is accurate and complete. You agree to settle full payment for all products you order through our platform, and you take full responsibility for any extra costs that arise from incorrect information submitted at checkout.

6. Payment Terms

All payments made on our e-commerce platform are processed through certified, PCI DSS compliant third-party payment service providers. BIROKOP d.o.o. does not store full sensitive payment card information on our own servers at any time, to ensure the maximum security of your payment details. The available payment methods displayed on our checkout page will be updated from time to time, and you agree to abide by all the terms and conditions of the respective payment service providers you choose to use to complete your transaction.

You agree that once you confirm your order and process payment, you are obligated to settle the full amount for all items in your order, plus any applicable shipping fees that are clearly displayed to you before you finalize your purchase. Any disputes related to unauthorized payment transactions must be reported to us within 30 days of the transaction date, along with supporting evidence of the unauthorized activity, so that our team can work with our payment providers to resolve the issue efficiently.

7. Shipping and Delivery Obligations

All shipping, delivery timelines, shipping fee rules, and parcel handling procedures for your order are strictly governed by our official Shipping Policy, which is published and accessible at the footer of www.birokop.com. By placing an order on our platform, you confirm that you have read and agreed to all the terms outlined in that Shipping Policy. BIROKOP d.o.o. will make all reasonable efforts to ensure your ordered products are dispatched and delivered to your designated address within the estimated timeframes, but we will not be held liable for delivery delays caused by events outside our reasonable control, including but not limited to courier operational disruptions, extreme weather events, or unexpected local public authority restrictions.

8. Returns, Refunds, and Exchange Rules

All rights and procedures related to product returns, refund eligibility, and product exchanges are governed by our official Refund and Returns Policy, which is accessible via the footer link on our website. You explicitly acknowledge and agree that sole refunds (refunds issued without the physical purchased items being returned to our registered address for inspection) are strictly not permitted under any circumstances, except in the extremely rare event that your parcel is officially confirmed as lost by our logistics partner. All refund requests must be processed in alignment with the rules and timelines laid out in our official Refund and Returns Policy, and you agree that you will submit valid return requests within 30 calendar days from the date you receive your delivered order.

9. Prohibited Uses of the Platform

You agree that you will not use www.birokop.com to conduct any of the following prohibited activities:

Copy, modify, distribute, publicly display, or commercially reuse any of the content on our website, including product images, text descriptions, brand logos, or website design elements, without obtaining our explicit written prior authorization.
Conduct any form of unauthorized data scraping, automated bot crawling, or malicious network attack that disrupts the normal operation of our website server.
Submit false, misleading, or defamatory information, malicious customer reviews, or harmful malicious code to our platform that targets BIROKOP d.o.o. or other users on our site.
Resell our purchased products in large volumes for commercial profit, or use our brand name and product listing information to run unauthorized parallel e-commerce stores on third-party platforms.
Use our platform in any way that violates applicable laws, infringes on the intellectual property rights of BIROKOP d.o.o. or any third party, or causes harm to the normal operation of our business and the legitimate interests of other customers.

If we confirm that you have engaged in any prohibited use activity, we reserve the right to immediately restrict your access to the website, cancel all pending unshipped orders under your account, and reserve the right to pursue corresponding legal remedies if the activity causes measurable losses to our business.

10. Intellectual Property Rights

All content published on www.birokop.com, including but not limited to all website page designs, original product descriptions, brand logos, original product photography, video content, text articles, and software code that runs the platform, is the exclusive intellectual property of BIROKOP d.o.o. or our authorized licensors. These works are protected by copyright law, trademark law, and other relevant intellectual property regulations across Slovenia, the European Union, and around the world.

You are only granted a limited, non-exclusive, non-transferable personal license to access, browse, and use the platform for your personal, non-commercial shopping needs. You may not reproduce, copy, redistribute, or commercially exploit any of our intellectual property assets without our explicit written permission. If you believe that any content on our website infringes on your legitimate intellectual property rights, please contact our team with relevant supporting evidence, and we will respond to your claim within 10 business days.

11. Limitation of Liability

To the maximum extent permitted by applicable law, BIROKOP d.o.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, your purchase of our products, or any related service disputes, including but not limited to lost profits, lost savings, indirect work disruptions, or other non-direct losses that exceed the total value of the specific order you placed on our platform.

Nothing in these Terms of Service will exclude or limit our liability for death or personal injury caused by our proven negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded under mandatory consumer protection legislation in your region of residence.

12. Modifications to Terms of Service

We reserve the right to update, adjust, and modify these Terms of Service at any time, to reflect changes to our business operations, new features added to our e-commerce platform, updates to applicable legal regulatory requirements, or changes to our operational policies. When we make material changes to this document, we will update the Effective Date marked at the top of this Terms of Service page, and post a prominent notification on the homepage of www.birokop.com to inform all users of the upcoming changes at least 10 days before the revised terms come into effect. Your continued use of our website and placement of new orders after the revised terms take effect will constitute your full acceptance of the updated Terms of Service.

13. Governing Law and Dispute Resolution

These Terms of Service, and all sales contracts formed between you and BIROKOP d.o.o. via our e-commerce platform, shall be governed and interpreted in accordance with the laws of the Republic of Slovenia. Any disputes, controversies, or claims arising out of or related to these Terms of Service, your use of the website, or your purchased products shall first be resolved through friendly, good faith negotiation between both parties.

If the dispute cannot be resolved amicably through negotiation, you may choose to submit the dispute to the competent local court located in Koper, Slovenia, or use an approved online alternative dispute resolution platform for consumer e-commerce disputes, as permitted under relevant European Union consumer protection rules.

14. Final Provisions

If any individual clause in these Terms of Service is determined by a competent judicial authority to be invalid, unlawful, or unenforceable, that specific clause shall be deemed severable from the rest of the document, and all remaining provisions of these Terms of Service shall remain in full force and effect, and continue to be legally binding on both parties.

Failure by BIROKOP d.o.o. to enforce any of our rights stipulated in these Terms of Service at any time, does not constitute a formal waiver of that right, or a waiver of our ability to enforce that right at any subsequent point in time.

If you have any questions, comments, or inquiries about any part of these Terms of Service, please do not hesitate to contact our team via email at cakie@birokop.com, call us on +386 5 630 1660, or send physical correspondence to our registered address at Ulica 15. maja 16, 6000 Koper – Capodistria, Slovenia. Our support team will respond to your inquiry within 7 business days.